Last Revision: May 24, 2018
We will always handle your data fairly and legally and are committed to being transparent about the data we collect and how we use it. We don’t rent or trade information about you with other organisations and businesses.
If you have any questions concerning this Policy, please contact us.
2. Information we collect about you
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You are not required to enter your credit card information unless and until you decide to continue with a paid subscription. When you sign up, you must provide billing information. If you pay with a credit card, we will collect your card information and billing address, although we do not store full credit card numbers or personal account numbers.
3. How we use personal data
The information we collect may be used to:
- manage your account
- verify your identity and ensure that our customers are genuine
- manage customer service interactions with you
- take payment from you
- detect and/or prevent crime or fraud, and related purposes
- carry our statistical analysis
- conduct market research
- help us understand more about you as a customer
- improve our services
We will only use your personal data for marketing purposes with your consent. We may do this by post, email, text message, online or through social media, push notifications via apps, or other electronic means and will aim to update you only about those products and services you are interested in or which relevant to you.
You may amend your marketing preferences and have the right to opt out of receiving promotional communications at any time, by:
- clicking the “unsubscribe” link in our emails or using the “STOP” number for texts
- contacting us
We won’t send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.
When you visit our websites, we use service providers, like Google Analytics, to collect internet log information and details of visitor behaviour patterns. We do this to understand how visitors use our websites. This information is only processed in a way which does not identify anyone.
4. Who we share personal data with
We work with partners, suppliers, service providers and agencies and may need to share your personal information with them to provide certain services. However, we will only do so where they meet our standards for processing data and have confirmed that they have appropriate data protection and security controls in place. We will only share information with them that is necessary for them to provide services to us or directly to you and our contracts with them prevent them from using your personal information for any other purposes. These include:
- Payment Providers – who take and manage payments
- IT Companies – who support our website and information systems
- Marketing Companies – who help manage our electronic communications with you
We may also share your personal information with:
- governmental bodies, regulators, law enforcement agencies, courts and insurers where we are required to do so
- our financial and legal advisors
We will not otherwise disclose your personal information to anyone else. We will not sell or rent our customer data to other organisations for marketing purposes.
5. Your data, your rights
You have the right to:
Access your personal information
You can ask us to confirm what personal information we hold about you and how we use it. Where we are obliged to provide copies of this personal information we will do so free of charge.
Rectify your personal information
You can ask us to update and correct any out-of-date or incorrect personal data that we hold about you.
Erase your personal information
You can ask us to delete information that we hold about you if you have withdrawn your consent, if that information is no longer needed for the purposes for which it was collected, if we are processing it unlawfully or in certain other circumstances.
Stop or limit our processing of your personal information
You can object to us processing your personal information if we are not entitled to use it any more or if the processing is based on our legitimate interest (including profiling).
Where you have consented to us processing your personal information you may withdraw this consent at any time, including the right to opt-out of marking communications.
Where you have provided us with information in a structured, commonly used and machine-readable format which we process by automated means, you can receive this in a standard form or ask us to move or transfer that data to another service provider.
Not be subject to automatic decision making
You may not to be subject to a decision based solely on automated processing, including profiling, unless this is necessary for entering into, or performance of, a contract with us, it is authorised by the regulators or it is based on your explicit consent.
If you have any questions about your rights or wish to exercise any of them, please contact us.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
6. Duration of processing
Unless we are required to by law, we will not retain your data for longer than necessary for the purposes set out in this policy.
Different retention periods apply for different types of data, however the longest we will normally hold any personal data for is 6 years.
We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We have in place appropriate physical, electronic, and managerial procedures to safeguard and secure personal information. We cannot guarantee the security of information on or transmitted via the Internet. We encourage you to keep your password and account information secure and confidential.
You can review, update, and change some of your personal information – including your email address and password – in your profile at any time. We will allow you access to your personal information and allow you to correct, amend, or delete inaccurate information. Access will not be allowed where the burden or expense of providing access would be disproportionate to the risks to your privacy or where personal rights other than your own would be violated.
In no event shall Stocksholm or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Stocksholm’s website, even if Stocksholm or a Stocksholm authorized representative has been notified orally or in writing of the possibility of such damage.
10. Accuracy of materials
The materials appearing on our website could include technical, typographical, or photographic errors. Stocksholm does not warrant that any of the materials on its website are accurate, complete or current. Stocksholm may make changes to the materials contained on its website at any time without notice. However Stocksholm does not make any commitment to update the materials.
We reserve the right to modify this Policy at any time and will do so from time to time. Each modification shall be effective upon its posting.